Shipping Policy

Effective Date: 17April 2026

At Kumkum Ethnic Wear, we aim to deliver your orders in a timely and secure manner. This Shipping Policy outlines our shipping process, timelines, and related terms.

1. Order Processing

  • Orders are processed within 1–3 business days after confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • You will receive an email confirmation once your order is successfully placed.

2. Shipping Time

Estimated delivery timelines:

  • Malaysia: 3–7 business days
  • International Shipping: 7–15 business days

Delivery times may vary depending on location, courier services, and customs clearance (for international orders).

3. Shipping Charges

  • Shipping charges are calculated at checkout based on location and order value.
  • Free shipping may be offered on selected promotions or minimum order values.

4. Order Tracking

  • Once your order is shipped, a tracking number will be shared via email.
  • You can track your order using the courier partner’s tracking system.

5. Delays in Delivery

While we aim to deliver within the estimated timeframe, delays may occur due to:

  • Weather conditions
  • Public holidays
  • Logistics or courier issues
  • Customs clearance for international shipments

Kumkum Ethnic Wear is not responsible for delays caused by third-party shipping providers.

6. Incorrect Address

  • Customers are responsible for providing accurate shipping details.
  • We are not liable for delivery failures due to incorrect or incomplete addresses.
  • Additional charges may apply for re-shipping.

7. Lost or Damaged Packages

  • If your order is lost or arrives damaged, please contact us within 48 hours of delivery.
  • We will coordinate with the courier partner to resolve the issue.

8. International Duties & Taxes

  • International orders may be subject to customs duties, taxes, or import fees.
  • These charges are the responsibility of the customer and are not included in our product prices or shipping fees.

9. Contact Us

For shipping-related queries:

Kumkum Ethnic Wear
G-10, Sentral Suites,
248, Jalan Tun Sambanthan, Brickfields,
50470 Kuala Lumpur,
Wilayah Persekutuan Kuala Lumpur, Malaysia
📞 +60 11-2403 2457
📧 info@kumkumethnicwear.com